Seamless Returns Management Service

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Managing Product Returns for Competitive Advantage

Provide your customers with peace of mind by implementing a simplified returns process.  

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Increase Customer Satisfaction 

75% higher customer satisfaction rates, leading to increased customer loyalty and repeat purchases.

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Speed Up Returns Processing

Returns are processed 150% faster than traditional manual methods, reducing customer waiting time and improving overall satisfaction.

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Reduce Operational Costs 

Save up to 50% on operational costs, including labour, shipping, and inventory management.

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Improve Sustainability Efforts 

Reduced carbon footprint, contributing to a greener environment and enhancing sustainability initiatives.


On-time despatch rate

Get your products in front of your customers on time.


Order Accuracy

Reducing wasted time and returns cost.


Products shipped in the past 12 months

Over 100 destinations globally.


Satisfied Clients

We build long lasting partnerships.

Returns Management Experts for a Seamless Experience

Did you know that a quarter of all consumers return 5–15% of the products they buy online? However, here’s an interesting statistic: 92% of these customers will likely make repeat purchases if the returns process is hassle-free. At I-Fulfilment, we understand the importance of a smooth and hassle-free returns experience for your customers. That’s why we offer comprehensive returns management solutions to enhance customer satisfaction and boost brand loyalty. 

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Super quick setup

During onboarding, your account manager and our IT team will assist you in integrating and setting up your returns process with us through BladePRO, our eCommerce management solution. With our streamlined setup, you can quickly offer your customers the option to exchange, refund, or both, depending on the situation. Our automated process ensures a seamless and efficient returns experience.

Tracked Returns

Returns are fully tracked, providing a clear view of the status of your returns, the products being returned, and the associated costs. Upon receiving the products, our returns team meticulously inspects them to confirm that the goods received are as described. This allows us to swiftly initiate a replacement or release the refund on the same day, ensuring a better customer experience by expediting the process.

Paperless returns

We have developed a paperless returns solution powered by our proprietary technology, eliminating the need for additional labels depending on the chosen courier and the product’s destination. This innovative approach helps you reduce your carbon footprint and align with your sustainability pledge by minimising paper waste.

Eliminate incorrect and damaged items

 23% of eCommerce returns occur due to faulty shipped items, while 20% result from damaged products in transit. At I-Fulfilment, we tackle these issues head-on by employing an accurate pick-and-pack process. By employing a combination of weight, visual, barcode, and address checks, we guarantee a 99.9% accuracy rate in ensuring that the correct items reach the intended recipient.

Value-Added Solutions

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International Fulfillment 

If you have a substantial customer base in different countries, our international 3PL services can help you overcome cross-shipping challenges and accelerate transit times. With fulfillment centres strategically located globally, we ensure efficient order processing and timely deliveries.

Customised Solutions 

We understand that every business is unique. Our team works closely with you to develop tailored fulfillment solutions that align with your specific requirements, ensuring a personalised experience for your customers.

Fulfillment Software

Our advanced fulfillment software provides real-time visibility into your inventory, order processing, and shipping. With user-friendly features, you can efficiently manage your operations and stay in control.

Compliance and Regulations

We stay up-to-date with the latest rules and regulations governing international shipping and fulfillment. Our expertise ensures that your products are handled in compliance with all requirements, minimising any potential disruptions.

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Start your fulfillment journey today

Get in touch with one of our fulfillment experts for a quote tailored to your brand! 

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